FAQs
FREQUENTLY ASKED QUESTIONS (FAQs)
At DMI Store, we prioritize the genuineness and originality of our products while ensuring affordability for every customer. Here’s everything you need to know about shopping with us:
SHIPPING
1. What are the available shipping options?
We offer multiple shipping options tailored to your location. Standard shipping is free on eligible orders! For details, refer to our Shipping Policy.
2. Do you offer international shipping?
Yes! We ship internationally via postal services and global carriers. Import duties or customs fees may apply, depending on your country. If your country isn’t listed in the shipping options, email us at info@dmi-market.com, and we’ll do our best to assist.
3. Is there a shipping charge?
Shipping is free for orders over £20.00 (or equivalent) in the UK, USA, Canada, Australia, and European countries. For other locations or priority shipping, charges are calculated at checkout.
4. How fast is shipping?
We process orders within 1-2 business days. Delivery usually takes 10-12 days but may vary based on location. For expedited shipping, contact info@dmi-market.com
TAXES, DUTIES, ETC.
5. What international taxes, duties, or fees do I need to pay?
Tax rates depend on your country. UK customers aren’t charged taxes. For others, contact info@dmi-market.com for specific details.
RETURNS AND REFUNDS
6. What is your return policy?
Our Return Policy provides clear guidelines for returns, exchanges, or refunds within 30 days of purchase for unworn and unwashed items.
7. Where is my refund?
Once we receive your return, you’ll get an email confirmation. Processing takes 5-7 business days. Contact info@dmi-market.com for instructions.
8. What should I do if I received a defective order?
Email us at info@dmi-market.com with a photo of the defective item. Refunds or replacements will be processed promptly. Free returns are available in supported countries, including the US, Canada, UK, and others.
ORDER ISSUES
9. Can I amend my order after it has been placed?
If your order hasn’t shipped yet, reply to your confirmation email or contact info@dmi-market.com.
10. Can I change my shipping address?
Yes, you can update your address up to one business day before the scheduled shipping date by contacting us.
11. Can I cancel my order before delivery?
Orders can be canceled within two business days of placement. Contact info@dmi-market.com to request cancellation.
12. Can I ship multiple items to different addresses?
Yes! Send a document with recipient details to info@dmi-market.com, and we’ll handle it for you.
13. Can I place a large order for clients or employees?
Of course! Email us at info@dmi-market.com with product details and addresses. Bulk orders may qualify for discounts.
14. What should I do if my order hasn’t been delivered?
Track your order in your account. If it’s delayed, email info@dmi-market.com or call +44(0)7916 561480 for assistance.
15. My order arrived damaged. What should I do?
Email a photo of the damage to info@dmi-market.com. We’ll arrange a replacement or refund and address the issue with the carrier.
PRODUCT FAQs
16. How does the quality of your products compare to other brands?
We prioritize genuine and original products that meet high-quality standards with clear, non-technical descriptions for easy selection.
17. What materials and fabrics do you use?
Product descriptions include detailed material and fabric information.
18. How should I care for the products?
Care instructions are listed on each product page.
PRICING
19. What is your pricing policy?
Our pricing is competitive, ensuring affordability while offering regular discounts for added value
SIZE & FIT
20. How do I ensure I order the right size?
Refer to our size guides on product pages, as sizing may differ between regions (Asia, US, UK, EU).
CONTACT
21. How do I contact you if my question isn’t answered here?
Email info@dmi-market.com, use our Contact Form.
22. Where are you based?
Our office is in central London, but we operate exclusively online.
23. How do I get in touch?
Reach out via email, phone, or follow us on social media for updates.
PRIVACY POLICY
24. What is your privacy policy?
We never share your personal information. Read our Privacy Policy for details. Opt out of emails anytime or follow us on social media for updates.